Thank you for registering for an American Heart Association course.

CPR, BLS, ACLS, PALS, & First-aid Course in Clayton Concord

Important Information About Your Upcoming Course

Directions & Entry Information to
Concord (Clayton) CPR Classroom

Mandatory ACLS/PALS Videos To Watch Before your Course

Studies show that watching the videos below before your skills testing can speed up and streamline your class experience. Take a few minutes to watch these videos—they’ll help make your class faster and more efficient.

Note: If you’re taking BLS or CPR & First Aid, you don’t need to watch these.

RQI Online Course – What to Expect

We send out access to the online courses three times daily between 8 AM and 5 PM. To take the American Heart Association course, you’ll need a computer or tablet—phones are not supported.

The course adapts to your current knowledge level, meaning its length varies based on your experience and skills. Here’s a general idea of how long it takes:

BLS: 1-2 hours
ACLS or PALS: 3-4 hours

You can start and stop the course whenever it’s convenient—you don’t have to complete it all at once.

BLS, ACLS, OR PALS - What to Expect

Taking the ACLS or PALS course? Here’s what you need to know!

  1. Arrive Prepared: On the day of your test, show up at your selected location and time with your RQI login and the entry instructions sent via email or text.
  2. Get Started: Put on a pair of gloves and log in using the computer’s keyboard or touch screen. Follow the on-screen prompts to begin your skills session.
  3. Guided by the VAM: The Voice-Assisted Manikin (VAM) will walk you through the skills testing process step by step. While there won’t be an instructor present, support is just a call away if you have questions during your session.

Our dedicated team is here to assist you and make sure your session runs smoothly. Good luck—you’ve got this!

CPR and First-aid Course - What to Expect

Are you preparing for your BLS or CPR and First-Aid course? Here’s what you need to know. Head to your designated testing location on the date and time you selected during registration. Bring your phone—you’ll receive a text from the instructor or connect via the room’s cameras to begin your skills evaluation.

A virtual instructor from the American Heart Association will guide you through every step of the process. Once you successfully complete the skills test, you’ll receive your certification card that same day.

Free Keychain CPR Mask

Pick up your free keychain CPR training mask on the day of your course! Available in a variety of vibrant colors, these masks make CPR practice simple and portable.

A CPR mask plays a vital role in performing CPR safely. By using one, you follow universal precautions and ensure an extra layer of protection while helping someone in need.

After completing your American Heart Association training, we’d love to hear your feedback! Please leave us a review on Google, Yelp, or Facebook. As a women-owned business, your reviews mean the world to us and help us grow.

Thank you for supporting us—and most importantly, for learning how to save lives.

Performing CPR is Physically Exhausting

Performing chest compressions during CPR is physically demanding. When you register for a class, please understand that practicing compressions on a manikin can strain your hands, wrists, arms, or other parts of your body. If you have any pre-existing conditions—such as pain, carpal tunnel, weakness, or an injury—we recommend waiting until you feel better before attending.

If you find yourself too tired or unable to complete your skills practice in one session, don’t worry. Call our office, and we’ll gladly reschedule your session at no extra cost. Alternatively, you’re welcome to take a break and remain in the room until you’re ready to continue. Your well-being comes first!

Reschedule Your Course

Reschedule/Cancellation Policy
Once you register, refunds are not available. However, you can reschedule your course anytime by paying a $30 rescheduling fee per change.
Pay The Rescheduling Fee Here

Reschedule Insurance
If you purchased reschedule insurance during booking, you’re in luck—no extra fee is required! Simply head straight to the reschedule form.
Reschedule Your Course Here

Your Certification Card & CE Credits

American Heart Association Certification Card
Once you complete the skills testing, you’ll receive your official American Heart Association eCard right away. This certification is valid for two years.
More Information About Claiming Your Certification Card

CE Credits
Not all professions qualify for CE credits. To find out if your profession is eligible, follow the link below for more details.
More Info About CE Credits

Group Classes At Your School/Company

Looking to train your team in safety? Our experienced instructors can visit your school or company any day of the week to conduct engaging and hands-on training in BLS, CPR, and First Aid. We’ll arrive on time with all the supplies and equipment needed to deliver an informative and interactive session your team will appreciate.

If hosting a class on-site isn’t practical, no worries—we offer options to send your staff to one of our 60+ convenient locations across Northern California. Plus, don’t forget to ask about our promo code discounts and flexible billing options!  View More Info

Review Us Online

Enjoyed your American Heart Association training? We’d love to hear from you!

Please take a moment to leave us a review on Google, Yelp, or Facebook. Your feedback makes a big difference for our women-owned business and helps us reach more people.

Thank you for supporting us!

Write A Review Here